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Effective Communication Skills
Cover of Effective Communication Skills
Effective Communication Skills
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From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication. These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way. Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations. You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening. When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication. These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way. Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations. You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening. When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.

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About the Author-
  • Dr. Dalton Kehoe is Senior Scholar of Communications at York University in Toronto, where he earned his doctorate in social psychology. A teacher and organizational change practitioner for more than four decades, Professor Kehoe specializes in both interpersonal and organizational communications.In addition to being honored for his teaching—with the York University Teaching Award, recognition at the national level by both University Affairs in Canada and by The Chronicle of Higher Education in the United States, and being named one of the province's top 30 professors by Ontario's public educational network—he is a senior partner in a consulting firm that specializes in teaching organizations how to reengage their employees.As a public speaker, he presents seminars to organizations throughout North America on both the use of technology in teaching and on leadership and employee engagement. Professor Kehoe is an expert not only in face-to-face communications but in the use of modern technologies such as video streaming for effective teaching. His recent publications include Communication in Everyday Life (2nd Edition) and Communicating in Organizations: Complexity, Constraint and Creative Choice.

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    The Great Courses
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Effective Communication Skills
Effective Communication Skills
Dalton Kehoe
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